Assistant Director, GPS Student Advising

Summary

Position Title

Assistant Director, GPS Student Advising

Department

Enrollment Management – Graduate Admissions

Position Reports to (Position Title)

Director, Graduate Enrollment Management

Status

Full Time/Exempt

Job Summary

The Assistant Director, Graduate and Professional Studies Student Advising will provide guidance to graduate students of A1 Business and Technical College, collaborate with staff and faculty to enact retention strategies, participate in campus-wide events, and serve as an integral part of the Graduate Admission’s mission and student's professional and academic growth. 

Supervisory Responsibilities

• Sets team performance targets and goals.
• Interview, hires and trains new staff.
• Oversees the daily workflow of the department.
• Helps to resolve employee issues and disputes.
• Assesses job performance, and provides constructive feedback.
• Handles discipline and termination of employees in accordance with university policy.
• Approves timesoffs and timesheets.

Duties/Responsibilities

• Build a partnership with graduate students to clarify their personal, academic, and career goals and articulate expectations of advisor-advisee relationship.
• Develop a path to degree completion and implement goal-setting strategies.
• Conduct appointments via web conference and phone.
• Manage communications with graduate students via email and text according to established timelines and the departmental communication plan.
• Coach graduate students regarding degree options and academic standing, continuously monitoring their success.
• Maintain timely and accurate notes and records.
• Gain a thorough understanding of course prerequisites, degree equivalents, degree requirements, and University policies to effectively coach students with regard to program and course selection.
• Respond immediately to at-risk cases, making appropriate referrals to campus support services and resources (i.e. counseling, career planning, tutoring, disability services) and consulting with the departmental directors as needed.
• Utilize Colleague to update academic records, process transfer credits and course substitutions, conduct registration transactions, and process program changes.
• Customize advising sessions based on the unique needs of each student, applying understanding, compassion, strength-based coaching and competence when working with individuals from diverse backgrounds.
• Apply conflict management and conflict resolution skills when working with dissatisfied students.
• Collaborate with relevant faculty, staff, and administrators for academic updates and to ensure satisfactory academic progress for all assigned students.
• Develop and facilitate workshops to foster student's professional development and support academic success and retention.
• Provide opportunities to engage (special) populations (i.e. veterans and international students) and accommodate their unique academic requirements.
• Collaborate with key departments across campus to enhance student services and the student experience.
• Assist with implementing retention strategies for students.
• Participate in assessment efforts to gauge the department's performance.
• Attend recruitment, outreach, and campus activities such as student orientations and Commencement.

Required Skills/Abilities

• Excellent supervisory skills.
• Ability to establish and maintain positive and professional relationships with advisees, faculty, and staff.
• Demonstrate a strong desire and ability to coach, motivate, and support students.
• Understand and be sensitive to the needs of a diverse and non-traditional population of students.
• Communicate clearly, concisely and persuasively in oral and written forms.
• Demonstrate group presentation skills.
• Earn trust and maintain confidentiality.
• Work strategically and take initiative.
• Exercise sound judgment in decision making and problem solving.
• Manage multiple projects and work assignments within established time frames.
• Work independently and collaborate within a team.
• Work occasionally on weekends and evenings.
• Demonstrate competence and skills with adopting and learning new technologies.
• High proficiency with MS Office and Salesforce with a willingness to efficiently learn new technologies.

Education, Certificates, Licenses, & Experience

• Master’s degree or equivalent combination of education and experience.
• Experience working in a graduate academic setting, in a business school, with students who are professional working adults, and/or with international students is preferred.
• 3+ years of successful work in a University and/or advising role.

Physical Requirements

• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Adequate hearing to communicate effectively in person and by phone.

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to submit a copy of their resume and cover letter along with a completed A1 Application to Michele Roth at mroth3@a1colleg.com.